We use the best available options. Delhi and NCR deliveries are handled by our in-house vehicles. Outstation shipments are sent using reputable courier companies like FEDEX and for some locations India Post as well.
By road outstation shipments take 5-7 days, by train 3 days and by air, 2 to 3 days.
Reach out to your manager or send an E-mail on logistics@consortiumgifts.com
Should you not be present when our courier attempts to deliver your shipment, our courier partner will make an attempt to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to us.
Once the shipment has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please contact your relationship manager and they will resolve the same.
Though this is unlikely if you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel on the contact number provided or via an email to your relationship manager.
Escalation matrix for CGPL.
Level 1 – Customer Service Team (Submission of your query)
The Customer can lodge a ticket in the following ways:
E-mail or phone.
Timelines
• Response to a user's query/ concern - 24 Business hours
• Follow-up queries - 48 Business hours
• Customer grievances resolution process - 48 Business hours
Level 2 – Escalation cases (Escalation, if the query is not resolved within 4 Business days)
• Reaching out to our grievances officer to Mr. Anubhav Pandey on +91-9650070283 and lodge a complaint online.
• You can also write to him at online@consortiumgifts.com
Timelines
• Acknowledgement - 12 Business hours
• Further response - 2 Business Days
Level 3 – Escalation cases
If customer is still not satisfied with the resolution received, or if customer do not hear from us within specified time limit after following the above mentioned escalation steps, he/she can escalate the issue to:-
Mr. Inderjeet Singh
General Manager, Consortium Gifts Pvt. Ltd
Mobile-+919810460451
Email- design@consortiumgifts.com |
Timelines
• Acknowledgement - 48 Business hours
• Further response - 7 Business Days
REFUND POLICY
Consortium gifts has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the product has issues or the item is faulty or not what you ordered.
RETURNS & SHIPPING POLICY
Thanks for shopping.
If you’re not entirely satisfied with your purchase, we’re here to help.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items are only refundable if the product is damaged or broken.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, books or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
· Gift cards
· Some health and personal care items
· To complete your return, we require a receipt or proof of purchase.
· Please do not send your purchase back to the manufacturer.
· There are certain situations where only partial refunds are granted (if applicable)
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 9650023803
Customs, Duties and Taxes
Consortium Gifts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.). Damages
Consortium gifts are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 2000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged.
